Last updated: 17 October 2026
Every item we sell is personalised and made to order just for you. Because of this, we can’t resell returned items — but if something is wrong on our side, we’ll make it right.
✅ We will replace or refund if
- Your item arrives damaged or broken
- The item is defective (e.g. keycaps don’t click, parts missing)
- We printed the wrong text or wrong colours compared to your order
- You received the wrong item
❌ We can’t accept returns for
- Change of mind
- Spelling or colour mistakes in the details you entered at checkout — please double-check before ordering
- Slight colour differences from what you see on screen, or the fine layer texture normal for 3D printing
- Damage caused by misuse after delivery
📦 How to make a claim
- Contact us within 3 days of receiving your parcel
- Include your order number, photos of the issue and an unboxing video (from sealed parcel to opening)
- Once verified, we will reprint and resend free of charge, or refund you if a reprint isn’t possible
💳 Refunds
Approved refunds are made to your original payment method within 7 working days. Your bank may take a few extra days to show it.
✋ Cancelling an order
Because we start production quickly (we ship the next working day), orders can only be cancelled before production begins. WhatsApp us as soon as possible — once printing has started, we can’t cancel.
🚚 Lost or delayed parcels
If your parcel is lost or seriously delayed, contact us and we’ll follow up with the courier on your behalf.
Contact us
Email: 3d.brothers.my@gmail.com · WhatsApp: 012-774 1108