Last updated: 17 October 2026
This Privacy Policy explains how 3D Brothers Enterprise (“we”, “us”) collects, uses and protects your personal data when you visit 3dbrothers.my or buy from us, in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).
1. Data we collect
- Contact details – name, email address and phone number
- Delivery details – shipping and billing address
- Order details – products ordered, personalised text (names, emojis) and colour choices
- Payment information – processed securely by our payment provider (Stripe). We never see or store your full card or online-banking details.
- Website usage – basic technical data such as cookies, device and browser type, used to keep the site and cart working
2. How we use your data
- To process, personalise, print and deliver your order
- To contact you about your order (e.g. spelling checks, delivery updates)
- To handle returns, refunds and customer support
- To meet legal, tax and accounting obligations
- To send promotions only if you have agreed – you can opt out at any time
3. Who we share it with
We only share what is needed to complete your order:
- Courier and shipping partners (including our shipping platform) – name, phone and address for delivery
- Payment providers – to process your payment securely
- Website hosting and service providers – who store data on our behalf under confidentiality
We do not sell or rent your personal data to anyone.
4. How long we keep it
We keep order records for as long as needed for the purposes above and to meet legal and tax requirements, after which they are deleted or anonymised.
5. Keeping your data safe
Our website uses SSL encryption, payments are handled by PCI-compliant providers, and access to customer data is limited to our team members who need it to fulfil orders.
6. Cookies
We use essential cookies to run the shopping cart and checkout, and may use basic analytics cookies to understand how the site is used. You can disable cookies in your browser, but some features (like the cart) may stop working.
7. Your rights
Under the PDPA you may request access to, or correction of, your personal data, and withdraw consent for marketing at any time. Contact us using the details below and we will respond within a reasonable time.
8. Contact us
3D Brothers Enterprise (SSM 202603099736)
32D, Jalan Jubli Perak 22/1, Seksyen 22, 40300 Shah Alam, Selangor
Email: 3d.brothers.my@gmail.com
WhatsApp: 012-774 1108
We may update this policy from time to time. The latest version will always be on this page.